FAQs

What types of products do you offer?

We provide a wide range of foot care solutions, from insoles and orthopedic supports to massage tools and wellness accessories — all designed to keep your feet healthy, comfortable, and supported.

How do I know which product is right for me?

Each product has a detailed description highlighting its main benefits and recommended uses. If you’re not sure, you can always contact our team and we’ll help you choose the best option for your needs.

Do your products fit all shoe types?

Most of our items are universal and adjustable, designed to fit a variety of shoes and lifestyles — whether for work, sports, or everyday wear.

 

How do I care for the products?

Our products are made with durable, easy-to-clean materials. In most cases, a quick wipe with a damp cloth is enough. For specific care instructions, please refer to each product’s details.

 

How long will my order take to arrive?

Delivery times depend on your location. Orders are typically processed within 1–2 business days and shipped quickly. Estimated delivery dates will be shown at checkout.

 

Do you offer international shipping?

Yes, we ship to most countries. Shipping fees and times vary depending on the destination.

 

Can I use these products if I have medical conditions?

Our products are designed for comfort, support, and general wellness. For medical concerns or chronic conditions, we always recommend consulting with your healthcare provider before use.

Will I be charged taxes and duties?

Depending on your country, import taxes, duties, or customs fees may apply. These charges are determined by your local customs office and are the responsibility of the customer.

 

What if my item is defective, damaged, or incorrect?

If you receive an item that is damaged, defective, or not what you ordered, please contact us right away. We’ll work with you to resolve the issue quickly with a replacement or other solution.

 

How do I return an item?

If you’d like to return an item, please reach out to our support team for return instructions. Items must be unused and in their original packaging.

When will I receive a refund?

Once we receive and inspect your returned item, your refund will be processed. Refunds are typically issued within 5–10 business days back to your original payment method.

 

How can I contact Pedivida?

You can reach us anytime through our Contact Us page, or by emailing us directly at info@pedivida.com. We will respond to all inquiries within 24 hours.